Frequently Asked Questions

Personal Microderm FAQ

  • Anyone with any skin type! The Personal Microderm is recommended for any individual looking for smoother, softer and brighter skin.

  • We promise that after your first treatment you will have softer, smoother skin. After eight to twelve weeks of consistent use, individuals may see a reduced appearance of fine lines and wrinkles, dark spots, and hyperpigmentation.

  • The Personal Microderm is a once a week microdermabrasion treatment from the comfort of your own home! A spinning disc embedded with aluminum oxide crystals exfoliates away the entire top layer of dead, dull skin, while a vacuum suction triggers the production of collagen and elastin. When you do this treatment weekly, you're increasing the cell turnover rate which tells your body to produce an entirely new layer of fresh skin, while you're removing the old, damaged layer. This means you can say goodbye to the appearance of enlarged pores, dark spots, hyperpigmentation, fine lines and wrinkles, uneven skin tone and texture, and your skincare products can penetrate up to 20x deeper!

  • The Personal Microderm Classic, Pro, Plus, and Man devices must be plugged in to operate. The power cord included with each device is not a charger, and the device will not turn on unless it is connected to power. This is to ensure a steady stream of energy to the device for optimal performance.

  • You can watch our how-to video here.

  • The Personal Microderm can absolutely be used on the neck and other parts of your body! Our favorite areas are the chest, feet and hands. The Personal Microderm does come with body discs and a body cap that's specifically designed to cover larger body areas.

  • We suggest using the Personal Microderm once every 5-7 days! Microdermabraasion removes the top layer of dead, dull skin and your body needs time to rejuvenate.

  • Yes! We guarantee that after just one treatment, you will have softer smoother skin. Use the device consistently and you will see results! You can view before and afters here.

  • While the Personal Microderm doesn’t suck out blackheads, it does remove the top layer of dead, dull skin that is covered in dirt and debris that cause blackheads and breakouts.

  • The Classic is our standard device that has 1 speed, classic caps, and comes with 4 discs. The Pro is best for sensitive skin and is our most user-friendly device because it has 2 speeds(one is slower, so it removes less dead skin per pass), it has smooth glide caps, and comes with a full range of discs!

  • Rinse the cap and filter between each use with warm water and soap. Be sure to replace the disc every 3-4 uses, and replace the filter every 3-4 months. Wipe down the body of the device as needed, and store your Personal Microderm in a dry place.

  • Each disc will last 3-4 uses. Most treatments will take three to five minutes. The size of the area being treated and the length of each treatment will ultimately determine how long a disc can be used.

  • If you have rosacea we suggest consulting with your dermatologist. We’ve had customers who have seen great improvement with their rosacea, and others who haven’t. Each case is different.

  • Everyone’s skin is different. Some sensitive skin types may never need to increase their exfoliation level by moving to a different disc color; others with more tolerant skin will need to change to a higher disc level to see more significant results. Ultimately, the disc color used depends on your treatment goals. If you want a more intense treatment, and if your skin has adjusted to the Personal Microderm, try a more intense disc. However, we recommend everyone begins their first treatment by using the white training disc. If your skin responds well, that is a good indication that you can move on to the grey disc the following week. Each week you can move to the next level based on your skin’s reaction and how intense you’d like your treatment to be. Always remember to gradually and carefully increase the intensity with the disc colors.

  • Yes! The face discs and body discs are interchangeable. The larger(body) discs just allow you to treat larger surface areas more quickly.

  • No. Do not treat the area where your skin starts to become thinner and more delicate. Typically users can follow the outside of the orbital bone as a guide.

  • First, you should rinse the dead skin off your face with a toner or water. We highly recommend using our recovery sheet mask that soothes the skin and hydrates! A hydrating moisturizer or serum works great too.

  • Long-term use of the Personal Microderm diminishes the appearance of fine lines and wrinkles, reduces the appearance of pore size, evens out texture, and reduces the appearance of dark spots.

  • Yes! The average cost of one microdermabrasion treatment in 2019 is $136. For the same price, you can purchase a Personal Microderm and have weekly microdermabrasion treatments in the comfort of your own bathroom!

  • You can absolutely continue to use the Personal Microderm after receiving injections and fillers. We do suggest waiting about 2-3 weeks after your botox/filler just so that they can settle!

  • We recommend waiting 24-48 hours before and after a Personal Microderm treatment for applying retinol products.

  • No, the Personal Microderm absolutely does not hurt! We always suggest starting with the white training disc, which is why it comes ready to go in your Personal Microderm. Test it on your inner forearm, so that you can learn how the suction and exfoliation feel, and how quickly to glide the device over your skin!

  • No, the Personal Microderm exfoliates the skin, but does not remove hair.

  • Microdermabrasion uses suction and exfoliation to remove the outermost layer of dead skin. Removing this top layer reveals fresh, younger looking skin in its place.

  • Great question! They’re very different treatments. The Personal Microderm is a dermatologist grade microdermabrasion treatment. It uses a spinning disc embedded with aluminum oxide crystals to exfoliate away the entire top layer of dead, dull skin, and triggers the cell turnover process which tells your body to produce a new, fresh layer of skin! The vacuum suction increases the production of both collagen and elastin, while increasing blood flow to the surface of the skin. When you do this treatment weekly, you’re consistently removing the old, damaged skin and replacing it with new. This minimizes the appearance of enlarged pores, dark spots, hyper pigmentation,evens out skin tone and texture, fades fine lines and wrinkles, and by removing that barrier of dead skin your skincare can penetrate up to 20x deeper and be more effective. Microneedling uses tiny needles to puncture the skin, which triggers collagen production and the healing process. But it isn’t going to give you that heavy exfoliation.

  • Yes! We do suggest avoiding microderming over active acne. But, one of the best benefits that you’ll see is that by removing that top layer of dead, dull skin- your skincare products (cleansers, serums, moisturizers, acne washes) can penetrate up to 20x deeper and be more effective. This means that your products can finally work the way they should because they’re actually getting deep into your skin and pores so that they can be effective! Not only will it do this, but the Personal Microderm will also fade dark spots and hyperpigmentation from previous blemishes!

  • We recommend using the blackhead cap after a microderm treatment. Do not use a disc with the blackhead cap.

PMD Clean FAQ

  • SonicGlow™ technology vibrates at 7,000 times per minute to break down dirt and oil from within the pores.

  • The Clarisonic’s nylon bristles harbor bacteria and allow it to grow. We find it important and extremely beneficial to cleanse your skin with an actually clean device. The PMD Clean is antibacterial, waterproof, and odor-resistant. It vibrates 7,000 times per minute which physically breaks down the dirt and debris from deep within your pores! The back of the device is used for an anti aging facial massage, which helps to massage your serums and moisturizers. The PMD Clean only has 1 brush head, which you’ll never need to replace!

  • The PMD Clean is ergonomically designed to fit comfortably in your hand so that the full brush head can be in contact with your face. Additionally, we believe that facial cleansing is quite intuitive, so our device lets you cleanse your face for as long as you want and won't turn off when you aren't done yet.

  • The regular PMD Clean is battery operated. The PMD Clean Pros are rechargeable. To charge, insert the long, thin end of the cord into the bottom of the device. The charging hole is tight to ensure that it’s waterproof so you may have to push more than anticipated. Plug the opposite end of the cord into your outlet adapter. Battery life depends on use!

  • There are a few main differences between the PMD Clean and PMD Clean Pro. The PMD Clean is powered by a AA battery, while the PMD Clean Pro is rechargeable. All PMD Clean Pros feature ActiveWarmth™ heat therapy, which is a warming back plate or gemstone to use for massaging in serums and moisturizers. ActiveWarmth™ technology is clinically proven to increase absorption of your skincare products. The PMD Clean requires a base to stand, while the PMD Clean Pro is self-standing.

  • The PMD Clean is waterproof, so you can absolutely use and leave it in the shower!

  • It totally depends on your skin type! Some people are able to use it twice daily, while others choose to use it a few times a week.

  • After establishing a cleansing routine, it’s very possible that your skin is purging all of that dirt and oil caught deep in your pores. The SonicGlow Technology breaks down that dirt and debris, breaking down blackheads and cleansing your pores! This will end and you’ll have fresh, radiant skin!

  • The PMD Clean is gentle and doesn't exfoliate. If you're looking for a deep exfoliation to get rid of the entire top layer of dead skin the Personal Microderm is going to be the product for you!

  • Double check that the travel lock is not engaged. To disengage the travel lock, first remove the charging cable. Then hold down the front and back power buttons together for a quick 123 count. When you are doing this, be sure that the thumb is not covering the entire front button so you can see the flashes. If the front power button flashes once, you have unlocked the device and should now be able to power it with a quick press of the power button. If the front power button flashes twice, the PMD Clean Pro has been locked up and you will need to hold down the two power buttons together for another 123 count to get the front button to flash only one time. Then you can do a quick press to power it on.

  • When you put in the charging cable, be certain to push it in until the light on the front comes on. This is an indication that the PMD Clean Pro is charging. If the light doesn’t come on, push it in further until there is just a small portion of the metal rod showing. If this still doesnt work, you may need a new cable. The PMD Clean Pro often comes fully charged. When you plug in the charging cord, the light on the front of the PMD Clean Pro should come on and then automatically turn off when the charge is full. Remove the charging cord and power on the PMD Clean Pro. When you power it on, DO NOT press for any longer than a quick press. If it is held down for too long the PMD Clean Pro will lock up and you will need to disengage the travel lock by following the disengage instructions in the question above.

  • The first thing to know about the PMD Clean Pro is that the heat takes more battery power than the vibrations do, so sometimes you may be able to get the vibrations to work but not the heat. This is a good clue that the PMD Clean Pro needs to be fully charged again. Follow the instructions for charging the PMD Clean Pro. Let the PMD Clean Pro charge for a full 3 hours, or until the light on the front goes off. If the light doesn’t come on, push it in further until there is just a small portion of the metal rod showing.

PMD Kiss FAQ

  • The PMD Kiss uses patented pulsating vacuum technology. PMD Kiss will not damage lip tissue or cause any bruising.

  • Yes! You can view before and afters here!

  • You will see an instant plump immediately after using the PMD Kiss and Smart Lip Plumping Serum. Your lips will stay plump for several hours. With continued daily use, lips will stay full and results will be significantly more visible.

  • No! The PMD Kiss is absolutely safe! We use patented pulsating vacuum technology that does not constantly tug or pull at your lips. This means no bruising or hurting!

  • We suggest consulting your injector.

PMD Clean Body FAQ

  • To charge, insert the long, thin end of the cord into the bottom of the device. The charging hole is tight to ensure that it’s waterproof so you may have to push more than anticipated. Plug the opposite end of the cord into your outlet adapter. Battery life depends on use! The PMD Clean Body does have a travel lock. Press the front button for a short 3 seconds to disengage it, then press it again for power.

  • The PMD Clean Body is 10 inches tall.

  • The PMD Clean Body has a travel lock. You may accidentally have engaged the travel lock. Press the front button for a short 3 seconds to disengage it, then press it again for power.

  • Use the soft silicone bristles on your entire body for a gentle cleanse. The silverscrub™ silver-infused loofah is a great way to gently exfoliate your body with an antibacterial loofah. Use polish, the aluminum oxide exfoliator on rough spots such as the feet, elbows, and even knees. Lastly, the relax body massager is great for all over muscle aches and tension

  • You should replace them monthly, or as needed. Sign up for a subscription on our website to save 30% and automate the reorder process.

  • silverscrub™ loofah is infused with silver. Silver is antibacterial and odor-resistant, solving all your issues with traditional loofahs!

PMD Skincare FAQ

  • Yes! All of our products are cruelty-free.